How long will it take for my order to be delivered?

We endeavour to deliver your goods within 2 weeks of placing an order. However, if you need your order to arrive on a specific date please let us know and we will try to accommodate your needs.

How much will my delivery cost?

You have two options at checkout, you can select Royal Mail track and trace or DPD. DPD is a next day delivery service. Royal Mail track and trace is 2-3 days. Costs are displayed at checkout.

What countries do you deliver to?

We can dispatch worldwide to any country. Please note different delivery charges may apply. For costs specific to your country, please contact us with your details and we will give you an accurate cost.

Can I track my delivery?

Upon dispatch, if you select DPD you will be sent an e-mail with your unique DPD tracking number. Using the following link you can follow your delivery progress:

For Royal Mail track and trace, you will also be sent tracking details.

Do I have to pay import duty on my order?

Any standard import duties you already pay on goods arriving from outside your country will still apply to University of Bolton clothing purchased from this website.

Will my products arrive at the same time?

Where possible, we try to deliver in one go. However, if there is a stock shortage on a particular item, we will send out multiple shipments. You will not be charged for any additional shipping costs.

Can I contact someone about my order?

If you need to contact someone regarding your order please contact us.

What happens if I have been sent the wrong items?

You must inform us within 5 working days of receiving an incorrect order what items you want to return. We will send you a returns document that needs completing and then we will arrange collection of the goods. If you inform us after 5 working days, we cannot accept returns.



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